Frequently Asked Questions
Q: Is it safe to purchase from your website?
A: Our website uses encryption technology (SSL), and all transaction data is protected. Customer personal data and payment information will never be leaked, ensuring a safe and reliable purchasing process.
Q: Are your wigs ethically sourced?
A: We only select high-quality factories after rigorous screening. All wigs meet international hygiene standards and undergo professional inspection to ensure safety, hygiene, and natural appearance.
Q: Are your wigs made of real hair? Is the source transparent?
A: We offer 100% natural human hair products with transparent sourcing, ensuring compliance with ethical procurement standards. Customers can use them with confidence for a natural and comfortable feel.
Q: What is the difference between synthetic wigs and human hair wigs?
A: Synthetic wigs (high-temperature fiber) are more affordable, hold their style well, and are less affected by weather, but they have a slightly stiffer texture and limited heat resistance. Human hair wigs, on the other hand, have a natural texture, can be dyed and styled, and offer high comfort, but they are more expensive and require more maintenance.
Q: Is there any risk if I pay online?
A: We support various secure payment methods (credit card, PayPal, etc.), and all transactions are protected by encryption. Customers can complete payments with peace of mind.
Q: Is there after-sales guarantee after online purchase?
A: Yes! We provide comprehensive after-sales service, including maintenance, trimming, and adjustments. Simply make an appointment to enjoy continuous support from our professional team.
Q: How long does it take for a wig to be ready?
A: We offer same-day service, with matching and trimming completed in as little as two hours. If custom-made is required, it will take approximately 60 to 90 days to ensure it fits your personal needs.
Q: Will the wig look fake or unnatural?
A: We select high-quality factories, design our own styles, and have an experienced team trim them to ensure the wigs look natural, feel comfortable, and are indistinguishable from real hair.
Q: Do I need to make an appointment first?
A: Yes, it is recommended to make an appointment for a fitting so that our professional team can provide you with the most suitable advice and service.
Q: What kind of after-sales service do you provide?
A: We provide continuous after-sales support, including maintenance, trimming, and adjustments. An appointment is required in advance, and a senior hairstylist will personally handle it.
Q: Why should I choose you?
A: We have over 30 years of local experience, offering same-day completion, express customization, professional after-sales service, and our commitment is "Hair Reborn, Confidence Restored."